Customer Service Manager/Live Chat - FULLY REMOTE Job at Assisted Home Care, Houston, TX

VDhKQmhvWE52OEhoNU9LWDZrc1VxRzFRZEE9PQ==
  • Assisted Home Care
  • Houston, TX

Job Description

We're looking for an experienced Customer Success Manager to help us onboard, support, and delight customers. This is a critical role in their growing business. We're looking for someone who can build and lead a best-in-class Customer Success program. You will develop the infrastructure to onboard new customers smoothly, equip them to adopt our platform effectively, and ensure they achieve value as quickly as possible.

Benefits

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Short-Term/Long-Term Disability Insurance

Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

Paid Time Off (including sick, holiday, vacation, etc.)

Tuition Reimbursement

Growth Opportunities

Key Responsibilities:

  • Strategy Development and Implementation:
  • Develop and implement a comprehensive customer success strategy aligned with our business goals
  • Define key performance indicators (KPIs) to measure customer success and satisfaction
  • Create and manage customer success playbooks and processes to ensure a consistent and scalable approach
  • Customer Relationship Management:
  • Build and maintain strong, long-lasting relationships with key customers
  • Act as the main point of contact for customer inquiries, concerns, and escalations
  • Conduct regular check-ins with customers to ensure they are achieving their desired outcomes
  • Customer Onboarding and Training:
  • Develop and manage both custom and standard customer onboardings to ensure a smooth transition to our products and services
  • Create and deliver training materials and sessions to help customers maximize their use of our products
  • Retention and Expansion:

2-3 years experience in a client facing role

Experience working in customer support for a technical product

Superior communication skills

Ability to learn new concepts quickly

Strong attention to detail

Energy, humor, compassion, and enthusiasm

PI2f8855698eb0-26289-37187981

Assisted Home Care

Job Tags

Remote job, Holiday work, Temporary work,

Similar Jobs

University of Rochester

Medical Lab Technician 3, UHS Job at University of Rochester

 ...working knowledge of standard procedures at both the Medical Center and the River Campus Offices.Perform diagnostic laboratory practice at UHS, including phlebotomy, waived testing, logging, transport, and tracking of test specimens and test results for UHS patients. Follow... 

Walt Disney World Resort

Entertainment Stage Technician- Full Time/Part Time, Walt Disney World Job at Walt Disney World Resort

 ...will install, operate, and maintain the lighting, audio, props, video, pyrotechnics, automation, and rigging for dozens of live shows...  ..., installing, and troubleshooting advanced technology for new productions or events Technology savvy with solid understanding of electrical... 

LocumJobsOnline

Locum Physician Assistant (PA) - Family Practice in Arizona Job at LocumJobsOnline

 ...About The Position We are seeking a skilled Family Practice Physician Assistant for a 196-day locum tenens assignment providing telehealth...  .... The ideal candidate will be comfortable conducting telemedicine visits via Facetime, assessing patient needs, prescribing medications... 

RWJBarnabas Health Corporate Services

Peoplesoft Functional Analyst II, Remote Job at RWJBarnabas Health Corporate Services

 ...Job Title: Peoplesoft Funct Analyst II Location: Barnabas Health Corp Department: IT&S Ent. Business Info Sys Req#: 0000179008 Status: Full-Time Shift: Day Salary Range: $91,472.00 - $129,204.00 Annual Pay Transparency: The above reflects the anticipated... 

UC Irvine

Per Diem Nurse - Emergency Department - Nights Job at UC Irvine

Join to apply for the Per Diem Nurse - Emergency Department - Nights role at UC Irvine1 day ago Be among the first 25 applicantsJoin to apply for the Per Diem Nurse - Emergency Department - Nights role at UC IrvineGet AI-powered advice on this job and more exclusive...