Customer Service Manager/Live Chat - FULLY REMOTE Job at Assisted Home Care, Houston, TX

VDhKQmhvWE52OEhoNU9LWDZrc1VxRzFRZEE9PQ==
  • Assisted Home Care
  • Houston, TX

Job Description

We're looking for an experienced Customer Success Manager to help us onboard, support, and delight customers. This is a critical role in their growing business. We're looking for someone who can build and lead a best-in-class Customer Success program. You will develop the infrastructure to onboard new customers smoothly, equip them to adopt our platform effectively, and ensure they achieve value as quickly as possible.

Benefits

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Short-Term/Long-Term Disability Insurance

Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

Paid Time Off (including sick, holiday, vacation, etc.)

Tuition Reimbursement

Growth Opportunities

Key Responsibilities:

  • Strategy Development and Implementation:
  • Develop and implement a comprehensive customer success strategy aligned with our business goals
  • Define key performance indicators (KPIs) to measure customer success and satisfaction
  • Create and manage customer success playbooks and processes to ensure a consistent and scalable approach
  • Customer Relationship Management:
  • Build and maintain strong, long-lasting relationships with key customers
  • Act as the main point of contact for customer inquiries, concerns, and escalations
  • Conduct regular check-ins with customers to ensure they are achieving their desired outcomes
  • Customer Onboarding and Training:
  • Develop and manage both custom and standard customer onboardings to ensure a smooth transition to our products and services
  • Create and deliver training materials and sessions to help customers maximize their use of our products
  • Retention and Expansion:

2-3 years experience in a client facing role

Experience working in customer support for a technical product

Superior communication skills

Ability to learn new concepts quickly

Strong attention to detail

Energy, humor, compassion, and enthusiasm

PI2f8855698eb0-26289-37187981

Assisted Home Care

Job Tags

Remote job, Holiday work, Temporary work,

Similar Jobs

Mom's Meals, a PurFoods Company

Customer Service Representative Job at Mom's Meals, a PurFoods Company

Position Summary Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is responsible...

Memorial Sloan Kettering Cancer Center

Lab Manager, Michael Kharas Lab Job at Memorial Sloan Kettering Cancer Center

 ...around the globe. Job Description: Exciting Opportunity at MSK: Join MSK as a Lab Manager and join the innovative team at the Michael Kharas Lab, part of the Sloan Kettering Institute's Molecular Pharmacology Program! Our lab is dedicated to identifying critical... 

Anchorage School District

Administrative Assistant High School Job at Anchorage School District

Administrative Assistant High School Location Anchorage, AK (Northeast area) : JobID: 17699 Position Type: Clerical Support/Administrative...  ...Requirements The following are required: ~ A high school diploma or equivalent. ~ Three years of clerical experience.... 

BJC HealthCare

Charge Nurse (RN) - Med Surg - $34-49 per hour Job at BJC HealthCare

BJC HealthCare is seeking a Med Surg Charge Nurse (RN) for a nursing job in Valley Park, Missouri. Job Description & Requirements Specialty: Med Surg Discipline: RN Duration: Ongoing Employment Type: Staff At Vivian Health, candidates with updated...

California State University

Title IX and Equal Opportunity Training and Project Manager Job at California State University

 ...general direction of the Associate Vice President for Title IX and Equal Opportunity, the Title IX and Equal Opportunity Training and Project Manager is responsible for promoting, tracking and updating the Office for Title IX and Equal Opportunitys annual training...