Why Join Chuffed.org?
Chuffed.org is on a mission to power up the world’s biggest social justice movements. Our crowdfunding platform helps activists, grassroots organisations and non-profits to fund their fight for justice on issues like First Nations sovereignty, climate justice, refugee rights, animal rights and Free Palestine.
To date we’ve helped raise $150M+ across 35,000 campaigns in 23 countries and are backed by Blackbird Ventures & the Telstra Foundation.
Our team has fought alongside the Wangan & Jagalingou Cultural Custodians to Stop Adani, created a space to get help and aid to Palestinian families, and helped back the most significant climate change action groups across the world; Extinction Rebellion, Just Stop Oil, Last Generation and more.
This is a part-time role that requires 4 hours per day on Saturday, Sunday, and Monday (12 hours per week) with flexibility regarding the timing of these hours. Let’s chat about what works best for you!
This is a fully remote role with very occasional travel.
What You’ll Do
As the primary touchpoint for Chuffed customers on weekends, you'll play a crucial role in ensuring campaigners and donors receive timely and helpful support. You'll also act as a bridge between our community and the wider Chuffed team, helping us continuously improve the experience for everyone using our platform.
Here’s how you’ll spend your time:
Assist campaigners and donors as they launch campaigns, make donations, and navigate Chuffed’s tools and products. Your communication with customers will be via email.
Advocate for our community by sharing insights and feedback with the Engineering, Product, and Marketing teams, ensuring customer needs remain at the heart of what we do
Enhance our customer support by identifying opportunities to improve how we interact with and assist our community
Maintain our knowledge base, updating and refining articles so customers can easily find the most relevant and up-to-date information
Help keep the Chuffed platform a safe space by identifying and addressing any illegitimate campaigns
About You
You have at least two years of experience in a customer support role
You’re a strong communicator who can clearly explain complex information while keeping your responses friendly and engaging
You’re customer-focused and enjoy advocating for a better user experience
You’re highly organized and efficient , able to prioritize tasks effectively
You have a strong growth mindset - you’re not afraid to take risks, fail and learn. You’re always looking for ways to develop and improve your skill set
You’re passionate about social justice and excited to help Chuffed campaigners succeed
We’re building a diverse and inclusive workplace. We encourage people from all backgrounds, ages and abilities to apply. We value all kinds of experiences, so even if you don’t meet all of the requirements outlined above, we encourage you to apply.
...We are seeking a technical expert in public cloud infrastructure (compute and storage) to act as a strategic bridge between customers, sales teams, and product development. In this role, you will help shape product direction through customer and market insights, deliver...
...contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time... ..., perks, and more.**Now hiring for a Custom Protection Officer position for $25.75 / hour****3+ years of combined Armed Security...
...Job Description Description: Job Title: Family Engagement & Student Support Specialist Job Classification: Licensed Non Instructional... ...Specialist. This unique role blends the responsibilities of a school counselor, social worker, and family liaison, while also...
...driven and results-oriented individual with a passion for helping others? We are seeking a talented and ambitious Life and Health Insurance Team Leader to join our growing team. In this rewarding role, you'll have the opportunity to build a fulfilling career while making...
...organization, the Foundation engages in grant-making, partnerships, and research to educate and involve Americans from a variety of perspectives... ...policy specialists who investigate and write about budget and economic policies in the United States. The team also develops and...