Job Description

Position: Desktop Support
Location: Alpharetta, Ga
Type: Fulltime


Job Description
Competencies: Windows Virtual Desktop, Desktop Management - Infrastructure Services (IS)
Essential Skills:

• Extensive knowledge of Windows Operating System Internals and Microsoft based applications and technologies
• Experience with Assistive Technology Software and Hardware Products such as JAWS, ZoomText, Fusion, NVDA, Dragon, Duxbury, Kurzweil, and Assistive Hardware Solutions
• Deep technical understanding of Windows infrastructure services (e.g. AD, GPO, CIFS, Client) within the enterprise
• Deep technical understanding of Web Browser Technologies
• Experience managing system and user configuration across large, distributed environments
• Strong troubleshooting mindset (i.e. parsing event log, Sysinternals tools, analyzing memory dumps)
• Strong scripting knowledge (PowerShell is a priority
• additionally Batch, WMI, VBScript, etc.)
• Software Integration, Packaging, Distribution and Patch Management using MSI, SCCM
• Ability to write technical and operational management documentation (system design and engineering documents, operational run books)
• Experience with virtualization technologies (i.e. VMware, XenServer, Citrix) is a plus
• Experience in monitoring tools for Network and Workstations, including but not limited to SevOne, Perfmon, SysTrack, Splunk is a plus
• Strong verbal and written communication skills

Desirable Skills:

• Windows Desktop General Engineering? Experience with Assistive Technology Software and Hardware Products (Screen Readers, Screen Magnification, Speech Recognition)
• Liaison with Vendors to Manage Product Lifecycles and resolve escalated application issues related to Assistive Technology Products
• Create automation scripts (using PowerShell, VBScript, etc.)
• Evaluate Desktop Products and Tools and provide solutions to support integration initiatives
• Creation of test case scenarios based on environmental considerations (Supported hardware models, Application profiles)
• Creation and maintenance of Application Support

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx

Job Tags

Full time, Remote job,

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