Desktop Support Specialist Job at Stockell Consulting, Marshalltown, IA

VHM5QWo0L0h2OFhqNStTYzYwOFlxVzFXZlE9PQ==
  • Stockell Consulting
  • Marshalltown, IA

Job Description

Long term contract paying $22-$38/hr onsite in Marshalltown IA W2 only no C2C

This is a Senior IT Support position within the North America Enterprise IT Team with the following main responsibilities:

➢ Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.

➢ Onsite support, working closely with centrally provided IT services including design, operations and service desk to meet the agreed service levels.

➢ Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.

Specific Responsibilities

Planning & Administration

• Provide information and assist IT Service Delivery Manager with IT budgeting and cost control

• Follow and enforce Emerson policies regarding IT management, security, standards and procedures

• Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives

• Assists users with business proposal generation, regarding our standards and policies

IT Infrastructure & Support:

• Ensure optimum support for end-users at all times within agreed service levels

• Act as the Owner/Escalation point for issue resolution between the Business and the IT Community

• Ensure that relevant IT documentation is maintained and up to date

• Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy

• Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk

• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning

• Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing

• Support and maintain the IT Infrastructure audit compliance

• Work closely with your Service Delivery Manager and Central IT Infrastructure Organization to ensure that the Agreed strategy is implemented and followed

• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)

• Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)

• Uses the helpdesk as the central point for all IT issues and service requests

Communication:

• Establish good working relationship with users and other sources of support and assistance

• Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

Requirements:

Education:

• College/University degree in a related field or experience may be considered in lieu of formal education

Experience:

• Minimum of 5 years’ experience within a general IT environment

• Previous experience in supporting clients, servers, communication equipment (preferably CISCO)

• Uses basic understanding of the IT Field:

o VMware ESXi / VCenter knowledge

o Windows Server 2008/2012/2016

o Cisco networking knowledge

o CITRIX; MS Remote Access

o IP networking administration and services including DNS, DHCP

o Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye)

o Active Directory, GPO & policy design and support

Job Tags

Contract work, Local area, Remote job,

Similar Jobs

Alpha Medical Partners

Urology Physician Assistant Job at Alpha Medical Partners

An established urology practice in Raleigh, NC is seeking a Physician Assistant or Nurse Practitioner to join their team. This is a full-time, hospital based role. Monday-Friday schedule. Paid weekend call 6-8 times per year.Responsibilities:Provide hospital based care... 

DSL Express

Class A Owner - Operator OTR Driver Job at DSL Express

 ...8/12/24. For a limited time only. We are offering the first 10 owners a ONE TIME DEAL. 92% linehaul (92/8) with only $200 deduction for...  ...jumping since 2018. DSL Express is NOW HIRING OWNER OPERATORS who want to make good money with a great company! Very high percentage... 

Domino's Franchise

Delivery Driver Job at Domino's Franchise

 ...Description ABOUT THE JOB Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the...  ...as access to an insured vehicle which can be used for delivery. You should possess navigational skills to read a map, locate... 

PRO EM National Event Services

Unarmed Event Security Guard Job at PRO EM National Event Services

 ...HAPPENING IN THE VALLEY Immediate Part-Time opportunity for guard-carded security guards . This is a "work when you want to work" position....  ...Looking for individuals interested in or experienced in unarmed security duties or overnight security duties for upcoming sporting... 

Ethos Medical Staffing

Travel Endoscopy Registered Nurse - $1,860 per week Job at Ethos Medical Staffing

 ...Ethos Medical Staffing is seeking a travel nurse RN Endoscopy for a travel nursing job in Kingwood, Texas. Job Description & Requirements ~ Specialty: Endoscopy ~ Discipline: RN ~ Start Date: ASAP ~ Duration: 13 weeks ~40 hours per week ~ Shift: 8 hours...