Desktop Support Technician Job at Compunnel Inc., Franklin, WI

U3NWRGpvVEhzY2ZzNU9PZDdrb2JwR3BVY3c9PQ==
  • Compunnel Inc.
  • Franklin, WI

Job Description

Role : Desktop Support Technician

Title : Technical Support Analyst

Location Franklin WI- 53132

Initial training period of 7 weeks is required with hours 8:00 AM - 4:30 PM, Monday thru Friday.

Details of Position:

• 18-month contract.

• Shift Needs

o 1st Shift

o 2nd Shift

o 3rd Shift

o Weekends

Hours will be communicated when extending an offer for the position.

IMPORTANT TO KNOW:

1. This posting is open to local candidates.

2. Local candidates will report onsite to our Franklin campus with the possibility of working in the Downtown campus on need.

3. Interviews for this position will be held remotely utilizing Zoom.

4. Hybrid work from home opportunities will be available after training is completed (3 days a week onsite).

5. Laptop and Equipment is provided to all candidates for this position.

6. Other equipment outside of what we supply will be at the candidate’s cost.

Summary of Position:

Technicians in this role provide technical support in a contact center.

The responsibilities of this role include, but are not limited to:

• Troubleshooting remote hardware, custom and commercial software, and connectivity issues.

• Performing support via phone and chat interactions utilizing remote access software.

• Support will include Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.

Candidates will take an average of 25 interactions as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff.

To ensure your success and the success of the team, you will be measured on Key Performance Indicators.

These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be handling customer interactions.

Training :

• Initial training period of 7 weeks is required with hours 8:00 AM - 4:30 PM, Monday thru Friday.

• Permanent shifts will begin upon completion of Training.

• Shifts will be assigned based on the requirements of the Job Posting.

Any availability restrictions must be provided prior to the initial interview (Please include the schedule availability form when submitting).

Requirements :

• Associate degree or equivalent work experience is preferred.

• High School Diploma or GED required.

• Ability to type without usage of auxiliary aids and services. 50+ words per minute is recommended.

• Experience with using and supporting MS Office and Outlook is recommended.

• Background in a multi-channel environment is recommended.

• Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.

• Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience.

• Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing tech landscape.

• Addresses concerns while engaging and informing clients about the technology environment. Offers ideas related to enhancing the client experience.

• Strong verbal and written communication skills, including ability to quickly build rapport and create a distinctive client experience.

• Strong analytic skills and ability to solve problems.

• Initiative and motivation to include willingness to share feedback to drive process improvement.

• Keen attention to detail including proficiency in clear and understandable ticket documentation.

• Ability to adapt to changing needs of the business.

Interview Process:

• 1-hour video interview

Job Tags

Permanent employment, Contract work, Work experience placement, Local area, Remote job, Work from home, Shift work, Night shift, Weekend work, Day shift, Afternoon shift, 3 days per week, Monday to Friday,

Similar Jobs

Impact Kids

Basketball Coach Job at Impact Kids

 ...Basketball Coach Impact Kids has been providing safe, fun, and meaningful enrichment programs for over 5 years, and today we serve students at public and private schools across the country. Students have a safe space to develop, learn, play, and most importantly, just... 

Davita Inc.

Associate Lecturer (Mathematics) (Boston) Job at Davita Inc.

 ...per semester. Candidates are expected to adhere to departmental policies on instructional pedagogy and course coordination for multi-...  ...university can be found at . UMass Boston is a diverse urban research university committed to inclusivity and engagement with diverse... 

Care Options for Kids

Pediatric In-Home Nurse (Hiring Immediately) Job at Care Options for Kids

 ...Salary: $35.00 - $36.00 / hour About the Role At Care Options for Kids, a pediatric home health care company providing one-on-one care in the home, we do things a little differently. There's no revolving door of patients or hospital setting chaos blinking call... 

ShalePro Energy Services

Insulator Job at ShalePro Energy Services

 ...compressors and associated facilities, hundreds of miles of gathering system pipelines, and are available nationwide. Entry level Insulator with construction background Willing to learn to read and interpret instructions and document, plan and perform work activities... 

Enchantment Group Management Company LLC

CDL Shuttle Driver Job at Enchantment Group Management Company LLC

Job Description Job Description Enchantment Resort is calling you! Do you enjoy working with people? Do you like working with a collaborative team? Do you enjoy driving? If so, this job maybe a perfect fit. How you will enjoy your day: # Daily transport employees...