Job Description

Brief Overview The Director of Operations will provide administrative leadership that facilitates innovative program development and operational systems support over their assigned area of responsibility. This position will work in concert with the Medical Leadership and the Hospital management team to articulate a shared vision, develop a comprehensive strategic plan and establish priorities for programs and services within area of responsibility. What You Will Do Assist the medical leadership to assess programs, establish goals and prioritize key initiatives and the required resources to implement them efficiently and effectively. Develop and negotiate business models for services provided by administration, nurses, physicians and other support personnel. Coordinates annual capital and operational budgets. Work collaboratively with all disciplines within Hospital(s) to achieve agreed upon outcomes. Maintain knowledge of regulatory requirements and oversee operations to meet federal (CMS) agency, (UNOS, JCAHP) and payor (URN, Aetna) accreditation standards, guidelines and contracting policies. Formulate and recommend departmental policy and procedure changes in collaboration with medical leadership and hospital leadership. Develop and/or monitor usage of charge codes for both physician and Hospital based services. In conjunction with Hospital Finance, recommend charge levels consistent with competitive market conditions. Work closely with Hospital Patient Accounts Department to ensure accurate coding of services provided and develop comparative analysis of charge activity when considering participation with managed care contracts. Participate in the development of policies and procedures and ensure subordinate personnel effectively administer approved policies and procedures. Plan and administer, directly or through subordinate supervisory personnel, the effective management and delivery of quality patient care for assigned programs/areas. Hire, orient, oversee training and development, schedule, assign work, evaluate, discipline and discharge subordinate personnel where appropriate and with consultation from Human Resources. Serve as a resource to assigned staff in resolving clinical or management problems and concerns. Build, coach, develop and retain qualified, competent staff at all levels based on current and projected workload. Promote and support an environment that fosters teamwork, cooperation, respect, diversity and service to patients and families. Work in conjunction with the medical leadership to develop a long-range capital plan. Update the plan annually based on funding support and program needs. Work in conjunction with medical leadership and the Hospital Information Services Department to develop & execute plans supporting information service needs to include database development, teleconferencing and image transfer to satellite locations. Develop specific annual capital and operational budgets for both the clinical services and research programs. Also instrumental with integrating/creating a translational research program. Work in conjunction with the medical leadership and Marketing Department to develop appropriate promotional tools and materials. Work in conjunction with the medical leadership and hospital leadership to identify/support fundraising opportunities. Monitor and improve where possible relationships and communications with referring physicians. Where appropriate, seek educational opportunities for the staff (Physicians, nurses, nurse clinical specialists etc). Create clear and continuous lines of communication with the medical leadership and hospital leadership that ensures performance is consistent with expectations. Additional Responsibilities Perform other duties as assigned. Comply with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Education Bachelor’s Degree (Required) or Master’s Degree MBA, MHA or MSN (Required) Work Experience 8+ years of experience in related field including several years in people management capacity (Required) Experience in planning and implementing change in complex operational environments (Required) Experience in financial management with proven skills in cost-effectiveness analysis, revenue enhancement and expense management (Required) Experience in assessing market opportunities, developing business plans, and implementing programs to respond to such opportunities (Required) Experience leading continuous improvement initiatives (Required) Strong physician or practice management experience required. Knowledge, Skills, & Abilities Maintain a strong knowledge of healthcare policies and understand the business impact of administrative directives (Required proficiency) In-depth knowledge of healthcare trends, finances, provision of care and health care delivery system (Required proficiency) Demonstrated experience in engaging a positive work environment (Required proficiency) Interpersonal skill sufficient to provide effective leadership for subordinate personnel, to maintain a variety of internal and external contracts, and to interact effectively with patients, families, physicians, other hospital departments and public (Required proficiency) High level of initiative, self-direction and accountability for actions (Required proficiency) Skill in promoting multidisciplinary collaboration; ability to act as a facilitator and change agent (Required proficiency) Demonstrated management and effective leadership skills (Required proficiency) Superior interpersonal skills, communication and presentation skills (Required proficiency) Proven analytical and problem-solving skills to gather and assess data and generate meaningful strategies for problem resolution (Required proficiency) Proven skills in consensus building, problem solving, negotiations and conflict resolution (Required proficiency) Ability to grow and mentor leaders (Required proficiency) Analytical ability necessary to conduct cost/benefit analysis, in-depth budget variation analysis as well as resolve complex operational and sensitive interpersonal issues (Required proficiency) #J-18808-Ljbffr University Hospitals Health System

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