Director of Patient Experience Job at Hudson Regional Hospital, Secaucus, NJ

VHM1R2pvM0xzOERqNXUyUjZFMFlvR3RXZFE9PQ==
  • Hudson Regional Hospital
  • Secaucus, NJ

Job Description

Job Description

Job Description

Responsibilities:

Direct and drive the implementation, execution, and hardwiring of tactics and evidence-based practices to improve physicians, staff, leaders, and
patient/family experiences.

Implement strategies that drive and support patient experience improvement initiatives for targeted areas.

Serve as a key resource to management, staff, and providers to improve organizational engagement, leadership and partnership.

Provide professional coaching including competency validation and consultation to influence leadership, physicians, direct care providers, and other
stakeholders to deliver excellent patient experiences.

Collaborate with leadership to identify and mitigate barriers as identified through patient complaints.

Participate in the development of programs and services that address specific aspects of the patient experience within his/her assigned area of responsibility.

Implement Patient Family Advisory Committee to enhance patient/family engagement in organizational decisions that affect the quality of care and patient experience

Support organizational Steering Committees to drive patient experience initiatives and ensure organizational alignment.

Introduce patient experience strategic imperatives during new hire onboarding processes including, but not limited to orientation.

Influence accountability through the dissemination of targeted reports focused action plans and the validation of competency related to caregivers and staff behaviors.

Analyze internal and external customer satisfaction metrics and other performance analytics to track and monitor performance trends,

identify opportunities for improvement, and develop and implement recommended action plans including competency validation to improve the patient experience.

Prepare and present both oral and written reports and presentations to stakeholders and leadership related to patient experience initiatives and progress in achieving goals.

Perform other related duties and participate in special projects as assigned.

EDUCATION + EXPERIENCE REQUIREMENTS:

High school diploma, Bachelor degree preferred.

CREDENTIALS + QUALIFICATIONS:

3-5 years experience with management in patient experience/customer satisfaction role.

Job Tags

Similar Jobs

gold man team

Community Solar Lead Generator (Hiring Immediately) Job at gold man team

 ...rising energy costs, offer discounts, and promote green energy. As an Outside Sales Representative, you will be responsible for generating leads, closing sales, and building strong relationships with customers through door-to-door and retail channels. Join us and make a... 

Dorney Park

Live Entertainment Audio Technician, Seasonal Job at Dorney Park

 ...Execute shows as either an Audio or Lighting board operator . ~ Work with Designers during rehearsal to ensure high product quality.~ Assist in the installation and troubleshooting of show, and event technical systems.~ Work individually or in a team... 

Brock & Scott, PLLC

Title Curative Paralegal Job at Brock & Scott, PLLC

 ...its Foreclosure and Default Servicing department for a full-time title curative paralegal. Primary responsibilities and qualifications...  ...for execution and recording Daily follow up with title companies and outside counsel to monitor outstanding issues Daily follow... 

Veterans Affairs, Veterans Health Administration

Staff Psychologist - Geriatric Mental Health Consultation Program (CRH) Job at Veterans Affairs, Veterans Health Administration

 ...Psychologist position is a VISN based position located in VISN 9. This position falls under the general supervision of the VISN 9 CRH Mental Health Section Chief. A Clinical Resource Hub (CRH) is a repository of clinical and administrative staff that serve Veterans Affairs... 

Matrix Medical Network

Nurse Practitioner - PRN Job at Matrix Medical Network

Nurse Practitioner PRN Home Risk Assessments New Grad NP's welcome to apply About Us: Matrix Medical Network offers a broad range...  ...Visits, and Telehealth Visits Nurse Practitioner - PRN/Part Time - Home Risk Assessments Type: PRN/Part Time - Flexible-...