Lead Tour Guide Job at Staff Finders Technical, Waterloo, IA

VGNaTWo0alB0OGZoNE9lUjZFa1VwR3hRY2c9PQ==
  • Staff Finders Technical
  • Waterloo, IA

Job Description

About the job Lead Tour Guide


We are seeking a passionate and experienced Lead Tour Guide to oversee and enhance tour operations across multiple facilities. This pivotal role ensures an exceptional visitor experience by delivering engaging, informative tours and managing all aspects of visitor services. The Lead Tour Guide will be instrumental in optimizing tour operations, leading a team of guides, and implementing process improvements to elevate guest satisfaction.

Key Responsibilities:
  • Deliver engaging and informative guided tours, ensuring a high level of visitor interaction and satisfaction.
  • Oversee and coordinate all aspects of visitor services, including tour scheduling, guest relations, and on-site logistics.
  • Lead, train, and motivate a team of tour guides to maintain exceptional tour quality and professionalism.
  • Analyze tour processes and visitor feedback to identify opportunities for improvement.
  • Develop and implement enhancements to streamline operations and create a seamless, memorable experience for guests.
  • Serve as the primary point of contact for visitor inquiries and concerns, ensuring swift and effective resolution.
  • Collaborate with cross-functional teams to incorporate educational content and marketing initiatives into tour programs.
Qualifications:
  • Demonstrated experience as a tour guide or in a visitor services management role.
  • Strong leadership abilities with experience in team coordination and training.
  • Excellent communication, public speaking, and interpersonal skills.
  • Strong organizational and time management abilities with keen attention to detail.
  • Critical thinking skills and the ability to develop creative solutions for process improvements.
  • A passion for delivering engaging, educational, and memorable visitor experiences.
  • Open to recent retirees with computer skills or current college students with a strong interest in visitor engagement.
Staff Finders Technical

Job Tags

Similar Jobs

KPMG

Tax Senior Associate, Partnerships - Financial Services Job at KPMG

 ...At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep... 

Mallinckrodt Pharmaceuticals

Senior Corporate Paralegal Job at Mallinckrodt Pharmaceuticals

 ...Job Title Senior Corporate Paralegal Requisition JR000015211 Senior Corporate Paralegal (Open) Location Bridgewater, NJ Additional Locations Philadelphia, PA Job Description Summary Job Description The Senior Corporate Paralegal will be... 

System One

Lab Assistant I Job at System One

 ...Job Title : Lab Assistant I Location : Oro Valley, AZ Pay Rate : $18.00/hr Type : Contract, Potential for extension or conversion to permanent Responsibilities Support laboratory experiments and research activities Prepare lab materials... 

American Senior Communities

Free CNA Training Class (Evansville) Job at American Senior Communities

 ...Free CNA Training Class Columbia Healthcare now providing FREE Certified Nursing Assistant (CNA) Training Turn your Caring Spirit into a CAREER! The ASC Nurse Aide Training Program is an opportunity that requires no previous experience, just a commitment to providing... 

Robert Half

Network Engineer Job at Robert Half

 ...technologies and continuous learning. Qualifications: Bachelors degree or equivalent professional experience. Experience working within large or enterprise-scale IT environments. Hands-on experience with Microsoft Windows Server and VMware technologies....