Lead Tour Guide Job at Staff Finders Technical, Waterloo, IA

VGNaTWo0alB0OGZoNE9lUjZFa1VwR3hRY2c9PQ==
  • Staff Finders Technical
  • Waterloo, IA

Job Description

About the job Lead Tour Guide


We are seeking a passionate and experienced Lead Tour Guide to oversee and enhance tour operations across multiple facilities. This pivotal role ensures an exceptional visitor experience by delivering engaging, informative tours and managing all aspects of visitor services. The Lead Tour Guide will be instrumental in optimizing tour operations, leading a team of guides, and implementing process improvements to elevate guest satisfaction.

Key Responsibilities:
  • Deliver engaging and informative guided tours, ensuring a high level of visitor interaction and satisfaction.
  • Oversee and coordinate all aspects of visitor services, including tour scheduling, guest relations, and on-site logistics.
  • Lead, train, and motivate a team of tour guides to maintain exceptional tour quality and professionalism.
  • Analyze tour processes and visitor feedback to identify opportunities for improvement.
  • Develop and implement enhancements to streamline operations and create a seamless, memorable experience for guests.
  • Serve as the primary point of contact for visitor inquiries and concerns, ensuring swift and effective resolution.
  • Collaborate with cross-functional teams to incorporate educational content and marketing initiatives into tour programs.
Qualifications:
  • Demonstrated experience as a tour guide or in a visitor services management role.
  • Strong leadership abilities with experience in team coordination and training.
  • Excellent communication, public speaking, and interpersonal skills.
  • Strong organizational and time management abilities with keen attention to detail.
  • Critical thinking skills and the ability to develop creative solutions for process improvements.
  • A passion for delivering engaging, educational, and memorable visitor experiences.
  • Open to recent retirees with computer skills or current college students with a strong interest in visitor engagement.
Staff Finders Technical

Job Tags

Similar Jobs

Spoonwood Dental Partners

Administrative Assistant Job at Spoonwood Dental Partners

 ...vehicle transportation for travel between Keene and Peterborough. Eligible for mileage reimbursement when not traveling to the home base. Ability to multitask and prioritize effectively in a fast-paced environment. Proficiency in office software and... 

HighCraft Builders

Lead Architectural Designer Job at HighCraft Builders

 ...Were seeking an innovative and detail-oriented Lead Architectural Designer who thrives on turning ideas into beautifully executed designs. In this role, youll guide the Architectural Design team in creating high-quality construction drawings, 3D models, and presentations... 

Clark Construction Group

Skid Steer Operator Job at Clark Construction Group

 ...Skid Steer Operator We are seeking a skilled and safety-conscious Skid Steer Operator to join our team. The Operator will be responsible for safely operating forklifts and skid steers to move, load, and unload materials, maintain worksite cleanliness, and support overall... 

Simmons & Hanbury

Compliance Officer - Leading Systematic Trading Firm Job at Simmons & Hanbury

 ...Our Client Our client is an advanced, global trading firm seeking a highly motivated compliance individual to join their Trading Compliance team and work closely with the current Head of Compliance. This is a fantastic opportunity to assist the Head of Compliance in... 

Anistar

Cable Technician 137922 Job at Anistar

 ...Job Description Job Description Job Title: Cable Technician Location: Apex, NC Pay rate:$20-25 Company Summary: Our client...  ..., termination, and testing of various types of voice and data cables. The ideal candidate will under general supervision, maintain...