Lead Tour Guide Job at Staff Finders Technical, Waterloo, IA

VGNaTWo0alB0OGZoNE9lUjZFa1VwR3hRY2c9PQ==
  • Staff Finders Technical
  • Waterloo, IA

Job Description

About the job Lead Tour Guide


We are seeking a passionate and experienced Lead Tour Guide to oversee and enhance tour operations across multiple facilities. This pivotal role ensures an exceptional visitor experience by delivering engaging, informative tours and managing all aspects of visitor services. The Lead Tour Guide will be instrumental in optimizing tour operations, leading a team of guides, and implementing process improvements to elevate guest satisfaction.

Key Responsibilities:
  • Deliver engaging and informative guided tours, ensuring a high level of visitor interaction and satisfaction.
  • Oversee and coordinate all aspects of visitor services, including tour scheduling, guest relations, and on-site logistics.
  • Lead, train, and motivate a team of tour guides to maintain exceptional tour quality and professionalism.
  • Analyze tour processes and visitor feedback to identify opportunities for improvement.
  • Develop and implement enhancements to streamline operations and create a seamless, memorable experience for guests.
  • Serve as the primary point of contact for visitor inquiries and concerns, ensuring swift and effective resolution.
  • Collaborate with cross-functional teams to incorporate educational content and marketing initiatives into tour programs.
Qualifications:
  • Demonstrated experience as a tour guide or in a visitor services management role.
  • Strong leadership abilities with experience in team coordination and training.
  • Excellent communication, public speaking, and interpersonal skills.
  • Strong organizational and time management abilities with keen attention to detail.
  • Critical thinking skills and the ability to develop creative solutions for process improvements.
  • A passion for delivering engaging, educational, and memorable visitor experiences.
  • Open to recent retirees with computer skills or current college students with a strong interest in visitor engagement.
Staff Finders Technical

Job Tags

Similar Jobs

Ferraro Foods

Warehouse Receiving Associate - Days Job at Ferraro Foods

 ...transfer trucks, and all other related dock work. This position assists in whichever warehouse-related functions take priority each day. Perform tasks to include utilizing RF Warehouse Computer System to properly scan and put away incoming merchandise. Receiving... 

Omni Hotels

Line Cook 1| Ryder Cup Grille Job at Omni Hotels

Omni Hotels - JobID: 128131 [Kitchen Staff / Grill Cook / Prep Cook] As a Line Cook at Omni Hotels, you'll: Follow the instructions and guidelines outlined by the Chef or Lead cook for the shift; Assist with production and prep work as needed; Check daily production sheets...

FocusGroupPanel

Remote Data Entry Clerk Job at FocusGroupPanel

Overview Thank you for checking us out! Work From Home Data Entry Research Panelist Jobs - Part Time, Full TimeThis is a remote work from...  ...be able and comfortable to work in an environment without immediate supervisionAbility to read, understand, and follow oral and... 

Olaro

Travel Ultrasound Technologist Job at Olaro

 ...Fri 8-430p, No weekends Can approve 40 hours for time off, manager does want to approve dates before offering Open a half day Christmas Eve and open NYE; closed all other holidays May need to float to another clinic in Ivy VA about six miles away located at 2955... 

Equinox

Personal Trainer, Franklin Street Job at Equinox

 ...recognized as the industry leader in Personal Training expertise, with the first in-house education of its kind through the Equinox Fitness Training Institute. For over twenty years EFTI has elevated our trainers to design comprehensive client fitness programs that are...