Lead Tour Guide Job at Staff Finders Technical, Waterloo, IA

VGNaTWo0alB0OGZoNE9lUjZFa1VwR3hRY2c9PQ==
  • Staff Finders Technical
  • Waterloo, IA

Job Description

About the job Lead Tour Guide


We are seeking a passionate and experienced Lead Tour Guide to oversee and enhance tour operations across multiple facilities. This pivotal role ensures an exceptional visitor experience by delivering engaging, informative tours and managing all aspects of visitor services. The Lead Tour Guide will be instrumental in optimizing tour operations, leading a team of guides, and implementing process improvements to elevate guest satisfaction.

Key Responsibilities:
  • Deliver engaging and informative guided tours, ensuring a high level of visitor interaction and satisfaction.
  • Oversee and coordinate all aspects of visitor services, including tour scheduling, guest relations, and on-site logistics.
  • Lead, train, and motivate a team of tour guides to maintain exceptional tour quality and professionalism.
  • Analyze tour processes and visitor feedback to identify opportunities for improvement.
  • Develop and implement enhancements to streamline operations and create a seamless, memorable experience for guests.
  • Serve as the primary point of contact for visitor inquiries and concerns, ensuring swift and effective resolution.
  • Collaborate with cross-functional teams to incorporate educational content and marketing initiatives into tour programs.
Qualifications:
  • Demonstrated experience as a tour guide or in a visitor services management role.
  • Strong leadership abilities with experience in team coordination and training.
  • Excellent communication, public speaking, and interpersonal skills.
  • Strong organizational and time management abilities with keen attention to detail.
  • Critical thinking skills and the ability to develop creative solutions for process improvements.
  • A passion for delivering engaging, educational, and memorable visitor experiences.
  • Open to recent retirees with computer skills or current college students with a strong interest in visitor engagement.
Staff Finders Technical

Job Tags

Similar Jobs

Palomino Plumbing

Licensed Plumber Job at Palomino Plumbing

 ...Summary We are seeking a skilled, licensed plumber to provide high-quality residential plumbing services while delivering an...  ...plumber-Current Tradesman or Journeyman Plumbing License-High school diploma or equivalent-Strong work ethic, reliability, and attention to... 

WIS International

Inventory Associate Retail Stock & Accuracy Job at WIS International

 ...seeking a Retail Grocery Associate in New York, NY. This part-time entry-level role involves counting and recording inventory with precision,...  ...attitude and the ability to stand and walk during shifts. No degree is required, and candidates are encouraged to apply regardless... 

Global Partners

Sous Chef Job at Global Partners

 ...transformation, we integrate innovative culinary experiences into our hospitality solutions. We are seeking a skilled and passionate Sous Chef to join our dynamic team at our exclusive client resorts and corporate retreats. The ideal candidate will assist in leading our... 

HAARSLEV

Service Area Manager Job at HAARSLEV

 ...customers to create a cleaner, greener and more sustainable future. As part of this remarkable journey, we are looking for a Service Area Manager. The job The role of the Service Area Manager (SAM) is to maintain high customer experience levels by nurturing strong... 

Remington

Hotel Accountant - Hilton St. Pete Bayfront Job at Remington

 ...What you will be doing Ensure all financial areas of the hotel, including Accounts Receivable, Accounts Payable, Night Audit, and Payroll are all administered appropriately and effectively. Ensure proper controls are in place and monitored throughout the hotel...