Lead Tour Guide Job at Staff Finders Technical, Waterloo, IA

VGNaTWo0alB0OGZoNE9lUjZFa1VwR3hRY2c9PQ==
  • Staff Finders Technical
  • Waterloo, IA

Job Description

About the job Lead Tour Guide


We are seeking a passionate and experienced Lead Tour Guide to oversee and enhance tour operations across multiple facilities. This pivotal role ensures an exceptional visitor experience by delivering engaging, informative tours and managing all aspects of visitor services. The Lead Tour Guide will be instrumental in optimizing tour operations, leading a team of guides, and implementing process improvements to elevate guest satisfaction.

Key Responsibilities:
  • Deliver engaging and informative guided tours, ensuring a high level of visitor interaction and satisfaction.
  • Oversee and coordinate all aspects of visitor services, including tour scheduling, guest relations, and on-site logistics.
  • Lead, train, and motivate a team of tour guides to maintain exceptional tour quality and professionalism.
  • Analyze tour processes and visitor feedback to identify opportunities for improvement.
  • Develop and implement enhancements to streamline operations and create a seamless, memorable experience for guests.
  • Serve as the primary point of contact for visitor inquiries and concerns, ensuring swift and effective resolution.
  • Collaborate with cross-functional teams to incorporate educational content and marketing initiatives into tour programs.
Qualifications:
  • Demonstrated experience as a tour guide or in a visitor services management role.
  • Strong leadership abilities with experience in team coordination and training.
  • Excellent communication, public speaking, and interpersonal skills.
  • Strong organizational and time management abilities with keen attention to detail.
  • Critical thinking skills and the ability to develop creative solutions for process improvements.
  • A passion for delivering engaging, educational, and memorable visitor experiences.
  • Open to recent retirees with computer skills or current college students with a strong interest in visitor engagement.
Staff Finders Technical

Job Tags

Similar Jobs

Delaware North

Sous Chef, Kennedy Space Center Job at Delaware North

 ...opportunity Delaware North Parks and Resorts is seeking a Sous Chef to join our team at Kennedy Space Center in Merritt Island, Florida...  ...~ Generous friends-and-family discounts at many of our hotels and resorts What will you do? Supervise and lead the culinary... 

Carvana

Customer Service Delivery Driver Job at Carvana

 ...provides four merit opportunities annually. As part of this program, eligible team members...  ...record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must...  ...weather (some markets may require deliveries to be made in the snow, while other markets... 

GE Renewable Energy Power and Aviation

Military DoD SkillBridge Internship - Advanced Lead Test Engineer Job at GE Renewable Energy Power and Aviation

 ...civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge...  ...Experience and expertise will be utilized to solve problems, develop objectives, and impact both short-term and some long-term... 

ExxonMobil

Machine Learning Engineer Job at ExxonMobil

 ...life and meet societys evolving needs. Learn more about our What and our Why and how...  ...here . Job Role Summary ML Engineering is a technical field that deals with the...  ...customers on a reproducible way. The Machine Learning Engineer role leads and coordinates... 

Vaco by Highspring

CFO/VP of Finance Non Profit (Troy Hills) Job at Vaco by Highspring

 ...The CFO/VP of Finance non profit healthcare will be responsible for day-to-day financial management, including overseeing accounts payable and accounts receivable, preparing financial statements, conducting budget analysis, journal entries, bank recs. Work with outside...