Lead Tour Guide Job at Staff Finders Technical, Waterloo, IA

VGNaTWo0alB0OGZoNE9lUjZFa1VwR3hRY2c9PQ==
  • Staff Finders Technical
  • Waterloo, IA

Job Description

About the job Lead Tour Guide


We are seeking a passionate and experienced Lead Tour Guide to oversee and enhance tour operations across multiple facilities. This pivotal role ensures an exceptional visitor experience by delivering engaging, informative tours and managing all aspects of visitor services. The Lead Tour Guide will be instrumental in optimizing tour operations, leading a team of guides, and implementing process improvements to elevate guest satisfaction.

Key Responsibilities:
  • Deliver engaging and informative guided tours, ensuring a high level of visitor interaction and satisfaction.
  • Oversee and coordinate all aspects of visitor services, including tour scheduling, guest relations, and on-site logistics.
  • Lead, train, and motivate a team of tour guides to maintain exceptional tour quality and professionalism.
  • Analyze tour processes and visitor feedback to identify opportunities for improvement.
  • Develop and implement enhancements to streamline operations and create a seamless, memorable experience for guests.
  • Serve as the primary point of contact for visitor inquiries and concerns, ensuring swift and effective resolution.
  • Collaborate with cross-functional teams to incorporate educational content and marketing initiatives into tour programs.
Qualifications:
  • Demonstrated experience as a tour guide or in a visitor services management role.
  • Strong leadership abilities with experience in team coordination and training.
  • Excellent communication, public speaking, and interpersonal skills.
  • Strong organizational and time management abilities with keen attention to detail.
  • Critical thinking skills and the ability to develop creative solutions for process improvements.
  • A passion for delivering engaging, educational, and memorable visitor experiences.
  • Open to recent retirees with computer skills or current college students with a strong interest in visitor engagement.
Staff Finders Technical

Job Tags

Similar Jobs

Luxury Boutique Hotel

Banquet Director Job at Luxury Boutique Hotel

 ...banquet service staffing training and schedules . Work with on site sales manager for successful conversion of enquiries to finalizing all...  ...hospitality Company Description Luxury boutique historic hotel with a well-deserved reputation of quality service and value.... 

Rocket Companies

Head of Government Affairs & Policy Strategy (Washington) Job at Rocket Companies

 ...A leading digital solutions provider is seeking a Senior Vice President, Government Affairs to drive policy objectives and cultivate relationships with policymakers. The ideal candidate will have extensive experience in public policy, particularly in financial services... 

Jose Andres Group

Dilido Beach Club Host Job at Jose Andres Group

 ...Job Description Job Description Description: JOSE ANDRES GROUP AT THE RITZ CARLTON SOUTH BEACH DILIDO BEACH CLUB HOST Jos Andrs restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast casual... 

Global Channel Management, Inc.

Part Time Graphic Designer Job at Global Channel Management, Inc.

 ...same requiring the best "talent " for the job.Qualifications Position is Part Time 20 hours a week. Days and time worked is flexible based on individual and business needs.Graphic Designer requires:Currentstudent in pursuit of BFA in Graphic Design or related degree... 

Luminis Health

Social Worker II (Lanham) Job at Luminis Health

 ...patients with no insurance needing skilled nursing facility placement, patients requiring...  ...abuse, and mental health issues. Promotes social work and other psychosocial services to...  ...license as a Licensed Clinical Social Worker (LCSW) or Licensed Clinical Social Worker...