Property Manager Job at DVORA Life, Jersey City, NJ

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  • DVORA Life
  • Jersey City, NJ

Job Description

Roles and Responsibilities

Dedicated caretaker of our physical spaces: oversee the presentation of buildings, ensure maximum occupancy and low to no delinquency.

In partnership with the Senior Property Manager, take ownership of overall physical property maintenance, curb appeal, and safety and security for properties

Walk through properties on a regular cadence to observe and handle any issues; identify any areas of improvement and seek approvals

Maintain a safe and comfortable environment for all members by handling nuisance and noise complaints

Communicate frequently with residents; serve as point of contact for any announcements, and keep them informed of events and work being done on the property

Be available to respond to emergencies as needed

Ensure compliance standards are upheld for the applicable units with local and state regulations

Ensure member interactions are handled by all staff with courtesy, professionalism and in alignment with our brand and core values

Handle rent delinquencies and non-payment; initiate eviction proceedings when necessary

Keep a pulse daily with member follow-ups and staying up to date on property features, including amenities, common areas, on-site services provided and retail partners

Welcome new members and ensure they know how to leverage our services, make in-app purchases, and get support; periodically interact with members informally face to face, and attend on-site events

Review results of member surveys and app metrics, analyze and create agreed-on plan of action for resolving member issues in partnership with Geo Regional GM

Consistently monitor member experience, feedback, and team performance using our proprietary app, and take action to address issues that have been escalated or gone unresolved

Liaise with partner companies and be aware of activity in the buildings; attend events

Facilitate complex or difficult member issues such as early termination of leases

Qualifications and Education Requirements

5+ years of property management experience

Proven experience in people management

MS Office fluency

Preferred Skills

Bachelor’s Degree preferred

Excellent written and verbal communication skills

Customer service experience, pleasant and personable

Ability to respond well under pressure

Job Tags

Local area,

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