Job Description

Must Have Skills:

• Strong in testing of Salesforce applications (CRM apps)
• Expertise with test automation (Java/Selenium)
• scripting, debugging, maintenance of automation scripts
• Experience in API Testing
• Experience in writing SQL queries and database testing
• Exposure to work on integration programs
• Good communication skills
• Good knowledge of Contact Center Domain
• Experience of working in Agile Scrum Team

Good to have skills:

• Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX
• Good knowledge of Genesys cloud, Genesys reports and dashboards
• Good functional understanding and testing knowledge of Salesforce Agent desktop applications
• Should be able to work independently in a scrum team and understand the customer requirements

Key Responsibilities: Salesforce QA testing, team co-ordination, customer communication, stakeholder communications, regular status reporting SysMind Tech

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