Job Description
Overview
Title: Chief Administrative Officer
Location: 4822 N. Broadway Chicago, IL 60640
Schedule: Hybrid. Monday to Friday (8:30am-5:00pm)
Summary
The Chief Administrative Officer (CAO) is a senior executive leader responsible for the effective, efficient, and mission-aligned oversight of Heartland Human Care Services operational infrastructure. In collaboration with the CEVO and the executive and the senior leadership teams, the CAO ensures that administrative functions (finance, operations, human resources, IT, risk/compliance, facilities) are following best practices for service delivery, maintain efficiency, are cost effective and are integrated to support organizational strategy, growth and impact.
Why Join Us?
- Make a meaningful impact on the lives of individuals seeking education and career pathways.
- Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
- Achieve your goals in a supportive environment that prioritizes your well-being and personal flexibility.
Our Benefits
- Medical insurance. BCBS PPO, HMO and HDHP with HSA Plan
- Dental insurance.
- Vision insurance.
- 401(k) 3% Employer Contribution.
- Commuter benefits.
- Professional Development Assistance.
- Disability insurance.
- Voluntary Benefits.
- Flexible Spending Account.
- Life/AD&D Insurance.
- Employee Assistance Program.
- Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.
Essential Functions
Duties & Responsibilities
Strategic & Operational Leadership
- Serve as a member of the executive team, collaborating with the CEVO and board on strategy, annual operating plans, and organizational performance.
- Provide leadership and oversight of core administrative functions, ensuring alignment of people, processes, technology, and finances with mission-goals.
- Develop and implement operational frameworks, metrics, workflows, systems and policies that enhance organizational effectiveness and scalability.
- Act as a key advisor on change management, organizational design, cultural initiatives (especially around dignity and belonging).
Finance & Budgeting
- Lead the development, management, and oversight of the organizations annual and multiyear budgets; collaborate with the Senior Director of Finance in monitoring and forecasting budgets in program and administrative areas.
- Ensure robust internal controls, audit readiness, financial risk management, timely financial reporting; provide monthly and quarterly financial reports.
- Oversee resource allocation across support functions to maximize efficiency and mission impact.
- Evaluate and ensure HHCS financial performance and make recommendations based on accepted standards.
Human Resources, Talent & Culture
- Direct responsibility (through HR Directors) for talent acquisition, onboarding, retention, performance management, learning & development, employee labor relations, compensation/benefits strategy, payroll.
- Shape organizational culture in accordance with values, promote equity & inclusion, lead organizational development initiatives.
- Oversee compliance with employment laws, policies, and risk mitigation (including ensuring pay equity, benefits competitiveness, etc.).
Technology, Facilities & Operations
- Oversee information technology strategy, digital infrastructure, data management, and systems that support mission delivery and administration.
- Oversee facilities, physical assets, contracts, insurance/risk management, vendor relationships, event logistics and administrative services.
- Manage compliance, risk, and safety and security support.
- Champion process improvement.
External Relations & Support to Mission
- In partnership with the development/fundraising, programs, and other teams, ensure that administrative infrastructure enables programmatic growth, new initiatives, scalability, and sustainability.
- Represent the organization with vendors, partners, external stakeholders on operational/administrative matters as needed.
Supervisory Responsibilities
Finance, Operations, Human Resources, IT, Risk/Compliance, Facilities teams
Education And Experience
- Bachelors degree required; Masters in Business Administration, Public Administration, Nonprofit Management or related preferred.
- Minimum of 10-15 years (depending on size) of progressively responsible leadership experience in administration/operations preferably within a nonprofit or mission-driven organization.
Certifications/Licenses
Certification in Lean Six Sigma preferred
Knowledge/Skills/Abilities (K/S/A)
- Demonstrated experience managing multiple administrative/disciplines (finance, HR, IT, operations) and leading cross-functional teams.
- Strong strategic thinking along with operational execution capability: building and refining systems, workflows, metrics, performance management.
- Financial acumen: budgeting, internal controls, audit preparation, risk management.
- General understanding of IT systems as it relates to operations and finance. Proficiency with Microsoft Office Suite and working knowledge of Salesforce.com.
- Knowledgeable and experienced with protocols and implementation of workplace safety, physical security and other risk management practices and procedures for staff and assets.
- Exceptional communication skills with the ability to manage up and down and across companies as well as with external stakeholders and board members.
- Results-oriented - exceeding goals and bottom-line orientation; the ability to balance the delivery of programs against the realities of a budget; and strong problem solving and project management.
- Proven success with team development and creating a healthy work environment.
- Action-oriented enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
- Success in change management and maintaining stability during times of growth, ambiguity, and uncertainty.
- Excellent interpersonal, communication and leadership skills; ability to build partnerships across teams and with board members and external stakeholders.
- Commitment to dignity and belonging and mission-driven culture and operations.
Work Arrangement
This role is eligible for a hybrid or remote work arrangement. If hybrid, it is expected this person would be able to meet for in person meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). There may also be the availability to work from home when appropriate.
Work Environment
- The noise level in the work environment is usually moderate.
- Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regards to scheduling and work location.
- Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.
Physical Demands
- While performing the duties of this job, the employee is regularly required to talk and hear.
- The employee is regularly required to sit, stand and walk.
- The employee must be able to stoop, kneel and/or crawl.
- The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
- The employee must occasionally lift and/or move up to 25 pounds.
- The employee must have unrestricted ability to provide physical restraint.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Equal Opportunity Employer Statement
HHCS is an Equal Employment Opportunity employer. Employment decisions are based on merit, qualifications, and business needs. HHCS is committed to providing a work environment that is free from discrimination and harassment. Consistent with applicable federal, state, and local laws, HHCS prohibits discrimination or harassment against any employee or applicant on the basis of race, color, religion, creed, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, citizenship, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. This policy applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. HHCS also provides reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, as required by law.
#J-18808-Ljbffr
Job Tags
Permanent employment, Full time, Temporary work, Work at office, Local area, Remote work, Work from home, Monday to Friday, Flexible hours,