Desktop Support Job at SquareTrade, Brisbane, CA

VGNkTmhvL0l0Y2ZuNHUyUzZVc2NvMjlWY3c9PQ==
  • SquareTrade
  • Brisbane, CA

Job Description

Job Description

Job Description

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

You will be working directly with a team of highly-skilled Desktop Support agents and be a part of a larger team of IT professionals that service our corporate infrastructure. This is an in office position Monday-Friday in the office.

As Desktop Support, you will provide support primarily to our US employees, as well as help support employees from other locations. You will be responsible for providing technical assistance and support related to computer systems, hardware, or software. You will respond to queries, run diagnostic programs, isolate problems, determine and implement solutions with excellent customer service.

Job Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries through Zendesk and email.
  • Troubleshoot and resolve issues related to both Windows and Mac OS
  • Help write and maintain documentation for employees
  • Help new hires and current employees with system setup and day 1 training.
  • Leverage administrative software to diagnose and remediate issues
  • Follow up with employees to ensure the issue has been resolved.

Availability: Must be able to work 8am to 5pm PST, Monday - Friday with a Monthly rotating on call schedule.

Qualifications

  • Must be proficient in both Mac and Windows OS
  • Experience in Citrix
  • High level ability to communicate through different channels
  • Experience with computer management systems such as Jamf and SCCM
  • Experience with Active Directory
  • Experience in Customer Service from an IT perspective
  • Excellent analytical and diagnostic skills.
  • Knowledge of computer hardware and printer setup
  • Ability to work remotely and independently

Education and Experience:

  • High school diploma, GED, or equivalent
  • IT degree or relevant certifications
  • 3+ years working as a help desk specialist.

Additional Information

At SquareTrade you will have access to:

  • Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforce
  • Inclusive fertility care plan
  • 5% company match into 401(k)
  • Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
  • $75 monthly allowance to support self-care and well-being
  • Career experience programs, tuition reimbursement and unlimited access to online courses to support your professional growth
  • Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
  • Flexible paid time off plus a generous holiday schedule
  • Paid volunteer time to give back to the community
  • Hybrid work arrangements
  • $80 monthly internet connectivity stipend
  • Reimbursement for in-home office setup
  • Various corporate perks and discounts

(California Only) Pursuant to applicable law, SquareTrade estimates the possible base compensation for this role, if hired in California, to be within the following range: $29.00-$39.00 per hour.

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.

The Team:

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.

Job Tags

Hourly pay, Holiday work, Remote job, Home office, Flexible hours, Monday to Friday,

Similar Jobs

The Williams Agency

Thriving Remote Insurance Agent Role Job at The Williams Agency

 ...Job Description Job Description Remote Entry-Level Insurance Advisor (NO EXPERIENCE REQUIRED) Are you ready to embark on a rewarding career...  ...training sessions to enhance remote work skills. Life and Health insurance license, not requiredimmediately to be hired.... 

OWNER OPERATOR LAND

Hot Shot Owner Operator Job at OWNER OPERATOR LAND

 ...shot transportation is great for time-sensitive loads. Usually, hot shot deliveries are hauled by medium duty or one-ton trucks. Hot shot owner operators can have great loads if they work with a good partner. Allow us to choose one for you! Hot Shot Owner Operator... 

Idaho State Job Bank

Junior Data Engineer, Neurodiverse Solutions Job at Idaho State Job Bank

 ...Junior Data Engineer, Neurodiverse Solutions at CAI in Boise, Idaho, United States Job Description Job ID Number R3665 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Junior Data Engineer ready to take us to the next level... 

Arcfield

Junior System Engineer Job at Arcfield

 ...Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and... 

Aulani, A Disney Resort & Spa

Security Host/Hostess - Full-Time, $21.90 to $27.40/Hour Job at Aulani, A Disney Resort & Spa

 ...park admission and much more! As a Security Host/Hostess, the main goal is to provide...  ...requests Provide key assist Issue contractor and visitor badges Monitor Closed Circuit...  ...Degree or higher in Criminal Justice, Private Investigations, Homeland Security,...