Field Service Engineer - Hawaii Job at oneservice inc., Honolulu, HI

U3NaRWlvekp0TWZpNU9lYzcwd2JwR2xXY0E9PQ==
  • oneservice inc.
  • Honolulu, HI

Job Description

Job Description

Job Description

Position: Field Service Specialist - Hawaii

Country: US

Department: Field Service

Reports to (Level): Management

About Us:
oneservice, Inc is the worldwide leader for third-party managed service solutions for the diagnostic, medical, and life science markets. Our mission is to redefine service excellence with best-in-class service solutions. We are looking for a well-qualified and motivated Field Service Engineer to join our team in supporting our customers in achieving optimal performance from their instrumentation.

Position Summary:

The responsibilities include installing, maintaining, and servicing existing diagnostic, medical, and life science instrumentation while troubleshooting issues. This role focuses on providing an exceptional customer experience on-site and remotely. You'll work with high-tech product platforms related to life sciences and laboratory analytical apparatus.

PLEASE NOTE: No relocation is offered for this position.

Key Responsibilities:

  1. Installation & Maintenance
    • Install new molecular diagnostic and life science instruments at customers' premises, ensuring functionality, proper installation, and compliance with specifications.
    • Perform routine and preventive maintenance to ensure optimal performance and minimize downtime.
  2. Technical Support
    • Diagnose and troubleshoot mechanical, electrical, and software issues.
    • Provide on-site and remote technical support to quickly resolve equipment malfunctions.
  3. Customer Training
    • Deliver thorough training to end-users on equipment operation, maintenance, and care.
    • Develop and update user manuals or training materials as necessary.
  4. Documentation & Reporting
    • Record all service activities, including maintenance schedules, repairs, and customer interactions.
    • Prepare detailed service reports and share findings with customers and internal teams.
  5. Collaboration
    • Work closely with technical support, sales, and R&D teams, providing feedback on instrument performance.
    • Participate in product demonstrations and trade shows as needed.
  6. Compliance
    • oneservice is an ISO9001:2015 certified organization, conforming to those procedures and standards.
    • Ensure all work adheres to company policies, customer requirements, and industry regulations.
    • Follow health and safety guidelines during all service activities.

Qualifications:

  • Education: A Bachelor's degree or technical certification in Engineering, Electronics, Life Sciences, or comparable military or education/work experience.
  • Experience:
    • At least 3 years of field service experience with molecular diagnostic or life science instrumentation.
    • Strong understanding of laboratory workflows and technologies, such as PCR or NGS.
  • Technical Skills:
    • Proficiency in diagnosing and repairing complex instrumentation involving mechanical, electronic, and software systems.
    • Familiarity with Windows-based software and networking.
  • Soft Skills:
    • Excellent communication and interpersonal skills for effective collaboration with customers and teams.
    • Strong organizational and time management abilities to handle multiple service requests.
  • Travel:
    • Willingness to travel extensively (up to 75% overnight travel).
    • Valid driver’s license and passport for domestic and occasional international travel.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and career advancement.

Why Join Us?
At oneservice, you will be part of a dynamic team dedicated to making a difference in healthcare and life sciences. We value innovation, commitment, and customer satisfaction, and we provide growth opportunities for our employees to help them excel in their careers.

Job Tags

Work experience placement, Remote work, Worldwide, Relocation, Night shift,

Similar Jobs

ADEX

AWS Certified Solutions Architect (Austin) Job at ADEX

 ...Aws Professional Certified Solutions Architect We are seeking an AWS Professional Certified Solutions Architect to join our team! You will design, consult and implement AWS solutions to complex application problems and deployment solutions. Responsibilities include... 

BOEING

Assembler Wire Group B - 21203 Job at BOEING

 ...Assembler Wire Group B - 21203 at BOEING summary: The Wire Assembler at Boeing Commercial...  ...and equipment to achieve precision in your work. You will play a critical role in...  ...or relocate at their own expense. Drug Free Workplace: Boeing is a Drug Free Workplace... 

GQR Healthcare-Allied

Travel CT Technologist (Night Shift) Job at GQR Healthcare-Allied

 ...Technologist ~ Discipline: Allied Health Professional ~ Start Date: ASAP ~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, nights ~ Employment Type: Travel GQR Healthcare is representing a well-known health system seeking experienced Computed... 

United Parcel Service

Warehouse Worker/Cover Driver Job at United Parcel Service

 ...required to: Work 8 10 hours each day (Monday through Friday) or (Tuesday Saturday) Have...  ...Paid Sick and Family and Medical Leave time as required by law Paid holidays...  ...Employee Stock Purchase Program *UPS full-time delivery drivers receive an average... 

Gpac

Audit Associate Job at Gpac

Well-respected local CPA firm in the area is looking to add an Audit Associate to their growing team. This stable and growing firm offers clients valuable knowledge and expertise in tax. Due to the recent growth of the firm, there is an opportunity for an Audit Associate...