Job Description

Lead HR operations across multiple clients in Dallas Texas. Join Moss Consulting as an HR Operations Manager—manage workflows, drive utilization, and help us scale our services.

HR Operations Manager – Moss Consulting

About Moss Consulting

Moss Consulting provides outsourced HR support to small and medium-sized businesses, including payroll, compliance, recruiting, and day-to-day HR administration. We believe HR should be both strategic and human-focused, and our team supports clients with professionalism, empathy, and efficiency.

Position Overview

The HR Operations Manager will oversee daily operations across client accounts, ensuring timely execution of HR tasks and high-quality service delivery. This role is responsible for optimizing processes, monitoring client utilization, and supporting the growth of the firm by driving billable work.

Key Responsibilities

• Manage daily HR operations for multiple clients, including payroll processing, benefits administration, and compliance activities.
• Oversee and delegate work to HR team members.
• Track and report on billable hours, client utilization, and operational KPIs.
• Identify process improvements and implement solutions to increase efficiency.
• Ensure timely completion of client requests and maintain exceptional service standards.
• Support onboarding of new clients, including developing workflows and documentation.
• Partner with leadership to develop strategies for scaling the firm’s HR services.
• Assist with recruiting and hiring for both internal and client positions, as needed.
• Operate and manage multiple client accounts across all environments including, but not limited to, Slack, Teams, Google Workspace, Zoom, HubSpot, and other platforms.
• Track, assign, and follow up on tasks to ensure projects, initiatives, and client deliverables remain on schedule.
• Communicate clearly and effectively with clients, team members, and stakeholders.
• Keep multiple projects, clients, employees, and initiatives running smoothly at one time.

Required Skills & Experience

• 5+ years in HR operations, HR management, or an equivalent role.
• Strong understanding of payroll, benefits, compliance, and HR best practices.
• Experience managing multiple client accounts or complex HR processes.
• Strong technical skills with the ability to quickly learn and navigate various platforms (Slack, Teams, Google Workspace, Zoom, HubSpot, and others).
• Must be highly technically proficient and comfortable operating in a digital-first environment.
• Comfort working with AI to perform repetitive tasks, for reference, and to increase efficiency.
• Excellent project management and organizational skills.
• Proven experience tracking and managing tasks and deliverables across diverse clients.
• Strong communication skills and a client-focused mindset.

Preferred Qualifications

• PHR/SPHR or SHRM-CP/SHRM-SCP certification.
• Experience working in a consulting or agency environment.
• Familiarity with HRIS and payroll platforms (e.g., Paylocity, Paycom, Gusto).

Compensation & Employment Structure

• This position will begin with a 90-day trial period as a 1099 contractor.
• During the trial period, compensation will be paid hourly, with no PTO or benefits.
• Upon successful completion of the trial period, this role will convert to a W-2 salaried position that includes:
• Paid time off (PTO)
• A monthly stipend to assist with health insurance costs
• Eligibility for performance incentives tied to billable utilization and operational goals

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