Job Description
Job Description
Job Description
Position Summary:
To assist in achievement of the companys strategic objective and annual goals through the delivery of exceptional HVAC service reflective of Good Life Brand's vision, purpose, and core values.
Responsibilities: - Mentor team lead under his/her care to achieve the desired performance metrics
- Mentor team leads weekly on teams performance metrics
- Ensure each team leads completes job performance standards to appropriate codes and customer satisfaction
- Complete weekly truck inspections and audits of paperwork and service call checklists.
- Ensure the team lead manages appropriate inventory of parts required for service calls.
- Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
- Support team leads on troubleshooting issues as needed.
- Accountable for department performance and progress toward company goals.
- Responsible for the interview and selection process of team leads, technicians and apprentice candidates.
- Manage department performance metrics including average invoice total, callback ratios and labor margins.
- Train, coach, and mentor team leads, technicians and apprentices.
- Investigate any reported safety issues.
- Resolve any issues involving missing and/or damaged tools and any vehicle malfunction.
- Communicate the benefits of Club Memberships.
- Perform other duties as assigned.
Knowledge, Skills & Abilities: - EPA Certified required
- A High School diploma or general education degree (GED) required
- A minimum of four years experience preferred but not required in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues
- A valid drivers license and approved to drive by Companys insurance carrier.
- Must be highly organized with good attention to detail and follow through.
- Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
- Excellent customer service skills with desire to exceed customer expectations.
- Function in a team environment and possess a willingness to effectively lead a team in a way that produces positive outcomes
- Must be able to use a computer tablet, smart phone and read a map or follow GPS.
Physical Requirements: - Spends majority of time in the office addressing any problem issues and/or administrative needs.
- Occasionally works in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow).
- In the field, climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces.
- In the field, must be able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices).
- In the field, may occasionally works from heights up to 15 feet above ground
- In the field, carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow coworker on most jobs
- Have good visual acuity.
Position Specific Standards: - Willing to attend training courses to advance skills.
- Willing to work hours outside of normal work schedule, if needed.
- Available for support to the team by phone (as needed 24/7).
- Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.
Job Tags
Apprenticeship, Outdoor,