About the Role
We're seeking an enthusiastic Operations Admin Associate to join our growing education services startup. This entry-level position is perfect for someone who thrives in a fast-paced, "whatever it takes" environment and wants to make a real impact supporting educators nationwide. You'll serve as our front-line support hero, helping teachers and school administrators while gaining valuable experience across multiple operational disciplines.
What You'll Do
Help Desk Support (50% of role):
• Provide first-line technical support via Zendesk ticketing system and live chat
• Assist teachers and school administrators with software troubleshooting and
technical questions
• Fielding approximately 20 support tickets daily, at times heavier during peak
seasons
• Escalate complex technical issues to appropriate team members
• Maintain detailed records of all customer interactions and resolutions
Administrative Support (50% of role):
• Perform data entry and maintain accurate records across multiple systems
• Support project management activities and logistical tracking
• Handle correspondence with internal teams and external partners
• Complete tasks as assigned across IT, project management, and general operations
• Assist with various operational initiatives as the company scales
What We're Looking For
Required Qualifications:
• High school diploma or equivalent
• Proficiency with standard office software suites (Microsoft Office, Google
Workspace)
• Strong written and verbal communication skills
• Ability to code-switch communication style based on audience needs
• High level of empathy when working with frustrated or confused users
• Critical thinking skills and ability to problem-solve on the fly
• Comfort learning new software and processes quickly
Preferred Qualifications:
• Bachelor's degree
• Experience with ticketing systems (Zendesk preferred)
• Familiarity with project management tools (Asana, Trello)
• Previous customer service or technical support experience
• Understanding of basic IT troubleshooting principles
Essential Soft Skills:
• Patience and empathy when supporting users with varying technical skill levels
• Adaptability and flexibility in a rapidly changing startup environment
• Strong organizational skills and attention to detail
• Team player mentality with a "whatever it takes" attitude
• Ability to remain calm under pressure during peak support periods
What We Offer:
• Competitive starting annual salary of $40,000.00
• Available benefits - medical, dental, PTO, and 401k w/match
• Comprehensive training program to set you up for success
• Opportunity to grow within a scaling company
• Direct mentorship and oversight from experienced operations team members
• Chance to make a meaningful impact in the education sector
Our Team
You'll be joining a core operations team of 6 dedicated professionals, with 4 team members based in your office location. You'll work closely with 2 team leads who will provide guidance, training, and support as you develop your skills in this role.
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