Job Description

We are looking for a senior developer with experience in contact center technology and good knowledge on node js UJET and Dialog flow

Cognizant’s ‘Customer service Transformation’ team is part of Cognizant’s Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.

Role: Sr Developer

Location: Remote / Atlanta, GA

Experience: 8 – 10 Years

Salary and Other Compensation:

The annual salary for this position is between $90,000 and $120,000 depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Paid holidays plus Paid Time Off

• Medical/Dental/Vision/Life Insurance

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities

Strong knowledge contact center technology roles

Create and implement scalable CCAI solutions using Google Cloud technologies

Develop and integrate conversational AI components (NLU TTS STT)

Work with product managers business analysts and development teams to align solutions with business goals

Continuously monitor and optimize AI application performance for a seamless customer experience

Stay updated with trends in conversational AI machine learning and contact center technologies

Bachelor or Master degree in Computer Science Information Technology or a related field

few years in AI machine learning or contact center technology roles

Proven experience in designing and deploying CCAI solutions

Proficiency in conversational AI platforms like Google Dialog flow CX

Programming languages like Node.js Java

Cloud platforms like Google Cloud AWS

Required Qualifications

• Create and implement scalable CCAIP (UJET) solutions using Google Cloud technologies like Google Dialog Flow
• Develop and integrate conversational AI components (NLU, TTS, STT).
• Continuously monitor and optimize AI application performance for a seamless customer experience.:
• Stay updated with trends in conversational AI, machine learning, and contact center technologies.
• Proven experience in designing and deploying CCAI solutions.
• Proficiency in conversational AI platforms (e.g., Google Dialog flow CX).
• Programming languages (e.g., Node.js, Java).

Certifications Required

Google contact center Platform

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